Our “TRACERS” are trained to locate early-stage debtors you are unable to reach through your normal collection efforts. Our “SKIP TRACERS” are capable of locating high-risk debtors who have seemingly fallen off the face of the earth. Our “ADJUSTERS” specialize in resolving accounts where you know the location of the customer, but are unable to recover your collateral or resolve the account to your satisfaction.
We first assign every file to a TRACER to collect as much information as possible about the subject. This TRACER analyzes this data, and then they begin the tracing process. This process includes, but is not limited to, contact made through a number of methods with every person we can locate who may know the whereabouts of the person you are looking for. These people include relatives, friends, co-workers, ex’s, neighbors, landlords, other creditors, and so on. We search billions of records to find every clue we can about the person you are looking for. Our proprietary system force ranks the leads in order of best to worst, and we start with the most promising one’s.
If the TRACER is unsuccessful at locating the person after working the file for ten business days, we then turn it over to a SKIP TRACER, an employee who has been promoted to this position after successfully working as a TRACER. Once the file moves to the SKIP TRACER, the toolbox we have available to locate the person increases significantly, and so does the experience of the person working the file.
If we know how to reach the customer but are unable to recover the collateral, or resolve the account to the customer’s satisfaction using ordinary methods, we then turn the file over to an ADJUSTER. These are employees who have been successful as TRACERS and SKIP TRACERS, and they possess a keen ability to determine the best way to resolve each account to the client’s satisfaction. They are skilled at locating people, and at negotiating a reasonable solution for all parties.
We encourage you to give us a try through our Champion v Challenger program.
We challenge you to challenge yourself.